Careless

As the FFP points in my Malaysia Airlines Frequent Flyer Program - Enrich was about to expire in December 2009, i decided to redeem for a total of five RM50 Malaysia Airlines Temptations Inflight Shopping vouchers as i did not have enough Enrich points to exchange for any free ticket.

Ever since i received the vouchers from Poslaju in July last year, it had since been sitting idly inside my drawer. I did think of buying something from the Temptations Inflight Shopping catalogue through mail order but there was nothing i fancy.

Anyway, the vouchers were due to expire by mid-February 2010. So, instead of letting the vouchers to go waste, i decided to simply buy something from the Temptations catalogue even if i do not need the stuff i was about to buy.

Malaysia Airlines has been advertising their First Class duvet (shown below) for quite some time already with a price tag of RM250 a piece. I've seen the hard product before and thought it was quite good. So, the next thing i remember is that i printed out the order form and was ready to mail it out.

Inside the order form, it is clearly stated that i'd have to foot the courier fee myself and they will charge it into my credit card. MAS is charging one flat rate of RM25 for delivery within Malaysia and RM50 outside Malaysia which in my opinion is so bloody expensive. I was told that it is because they are using courier service from either Federal Express USA (FedEX), DHL or United Parcel Service (UPS) which none are Malaysian.

So, i sent out the order form along with my vouchers in a registered mail a week before the Chinese New Year and have not heard from them until two days ago !!! Yes !!! They took more than one month to process my order and they didn't even have the courtesy to call me to apologize for the delay ! Anyway, it is better late than never.

I received a computer generated notification from UPS (United Parcel Service) on Monday but guess what ? They sent my parcel to Penang instead of Kota Kinabalu ! They got the post code and my house address correct but the wrong state ! How careless of them !